We don't have a shop because you don't necessarilly live near us - whether you're lucky enough to live near a British hill or crag or commute from the city when you get a chance, we believe you should have access to great gear all the time.
Mail, fax, telephone and Internet shopping are all supported so no matter how you prefer to shop, we can serve you.
We don't have hundreds of staff - sometimes that means we can't get to your call immediately but you'll never have to wait in a telephone queue or speak to a machine (except to leave your phone number) and because we love the same things you do, we'll understand what you're asking for.
We need you to come back again and again - so our service is second to none. Sure, everyone claims this but without you we are nothing and everyday we remind ourselves this. If we do something right please tell everyone about us... if we do something wrong, please let us know so we can do everything reasonable to put it right.
We sell whole ranges - rather than pick and choose one or two items from a manufacturer we try to hold complete ranges - all sizes / colours / formats etc. This means you get the chance to do what is rarely ever possible do in a conventional shop - put together a fully co-ordinated set-up.
We'll get what we don't have - Need a spare or want something not on our website ? Tell us what you need and we'll do our very best to get it for you.
We'll talk to you like a human - whether you're new to climbing and want advice or you are an old hand looking for a blade for an out of manufacture pick that you can't do without. We'll take time to be sure you know we're here to help.
We try to see the whole picture - equipment and clothing alone has never climbed a mountain - it needs you to do the real work. That's why we also sell a range of training systems that we believe are uniquely suited to mountain sports to enhance your abilities.